Common Questions
When are you guys open?
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Operating Hours: 7 AM – 8 PM, 365 days a year.
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Office Hours: Monday – Friday, 11 AM – 5 PM.
We are always available for services during operating hours, but inquiries made outside of office hours will be responded to the next business day.
How far in advance should I book?
We recommend booking at least 24 hours in advance to ensure availability.
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Last-minute requests (within 4 hours) will incur an additional fee.
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You must call or text us for urgent bookings.
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A service is NOT confirmed until you receive an email confirmation from Time To Pet.
How far in advance should I book a walk?
We recommend booking at least 24 hours in advance to ensure availability.
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If you need a last-minute service (within 4 hours), there will be an additional fee.
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You must call or text us directly for urgent bookings.
A walk or service is NOT confirmed until you receive an email confirmation from Time To Pet.
Do you arrive at the exact time booked?
We schedule walks within a 1-hour arrival window.
For example, if you book a walk at 12 PM, we may arrive anytime between 11 AM and 1 PM.
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This flexibility helps us accommodate travel, weather, and unexpected delays.
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If your pet requires medication or a time-sensitive potty break, let us know in advance, and we’ll do our best to accommodate.
Can my dog be walked privately instead of in a group?
We specialize in small group walks with no more than three dogs per walk but If your dog requires a solo walk due to temperament, medical needs, or one-on-one attention, we offer private walks for an additional fee. Our goal is to ensure every pet feels safe, comfortable, and cared for on their walk.
How will I receive updates on my pet?
We keep you informed through the Time To Pet app, which allows you to:
✔ Receive real-time updates, photos, and notes from our walkers.
✔ Communicate directly with our team.
✔ Manage your bookings and payments.
📲 Download Time To Pet on iOS or Android for the best experience!
Cancellations: Will I receive a refund if I return early?
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Dog Boarding & Daycare: Cancel at least 24 hours in advance to avoid charges.
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Dog Walking: Cancel at least 12 hours in advance to avoid charges.
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Late Cancellation (less than 12 hours): 50% of the service fee is charged.
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No Show (we arrive, but you forgot to cancel): Full rate is charged.
Are you insured and trained?
Yes! We are bonded and insured for your peace of mind. Our team is also pet CPR-trained to ensure your pets are in safe hands.
What services do you offer?
At Dexter's Dog House, we specialize in:
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Dog Walking – Regular walks tailored to your pup’s needs.
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Dog Boarding – Overnight stays in a home-like environment.
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Drop-In Visits for All Pets – Quick visits for feeding, playtime, and care.
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House Sitting – Staying in your home to care for your pets while you're away.
Do you offer meet and greets?
Yes! We provide a complimentary 15-minute meet and greet to ensure we’re a good fit.
During this time, you can:
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Ask questions about our services.
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Show us where your pet’s food, leash, bowls, and other essentials are.
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Explain home access instructions, show us what your pet enjoys.
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And most importantly meet your furry friend!
Note: Walks are not included in meet and greets unless you accompany us during the allotted 15 minutes.
Do you walk dogs in rain or snow?
Yes. In more extreme weather, we will shorten the walk for your pet and our walkers' safety and have indoor playtime with the remaining time, but still ensuring they go potty first. Daycare and drop-in services will remain open but Pick up and drop-off Servies will be unavailable.
Can you walk dogs with medical conditions?
Absolutely! We are pet CPR-certified and take extra care with pets who have health concerns.
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We walk at their own pace and ensure they don’t overexert themselves.
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We monitor their health and notify you immediately if we notice anything unusual.
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Our team always carries a pet first aid kit for added safety.
7. What is the Time To Pet app?
Time To Pet is a comprehensive pet care management app that enhances communication and scheduling. Through the app, you can:
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Request and manage services.
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Receive real-time updates and photos during visits.
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Communicate directly with our team.
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View and pay invoices securely.
It's available for download on both iOS and Android devices.
The have a website portal if you don't want the app and you can also sign up for email updates
What areas do you service?
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Dog Walking - in highlighted area below
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Boarding/Overnight Stays - All of NYC
What makes Dexter’s Dog House different?
At Dexter’s Dog House, we do more than provide pet care! We create a community where pets are treated like family and pet parents feel truly understood.
Here’s why we’re the best choice for you:
🐾 Small Groups, Big Care – We don’t do crowded pack walks or one-size-fits-all care. Whether it’s a private walk or a small-group stroll with a neighborhood friend, your pet gets the attention they deserve.
🐾 A Home Away From Home – No cold kennels or isolating boarding setups. Your pet stays in a warm, loving environment that feels just like home, with plenty of playtime, cuddles, and a routine that matches what they’re used to.
🐾 LGBTQ+, POC, and Women-Owned – We are a community-driven business that values inclusivity, creativity, and connection. Our space is welcoming, diverse, and built for pet parents who want care with heart.
🐾 Flexibility for Your Busy Life – We understand that your schedule isn’t always predictable. That’s why we offer easy booking, real-time updates, and clear communication through the Time To Pet app. No guessing, no stress—just peace of mind.
🐾 A Place Where Artists & Free Spirits Feel at Home – Whether you’re an artist, musician, freelancer, or small business owner, we’re here to support you and your pet. Dexter’s Dog House is more than just pet care—it’s a space that celebrates individuality and creativity.
Your pet is part of your family, your lifestyle, and your journey. With Dexter’s Dog House, they’re in loving hands, with a team that gets you and your world.